don't you have a record of this?

Ok, so, I need to get my oil changed. I called the dealership where I bought my car because I get free oil changes there since I bought the car there. Kevin, the guy I talked to, not only repeatedly called me "Julie," but also asked me if I knew that I had some service that needed to be done on my car. To which I replied, really? I was unaware that my car needed service, even routine service, besides the oil change. This was the conversation that followed:

"When did you buy the car?"
"End of October or November?"
"Did you have it inspected?"
"Yeah, I would assume so."
"Where did you buy the car?"
"I bought it AT Walser."
"Really? Which dealership?"

And it went on like this like for another minute or two, and once he finally managed to 'squeeze' me into their oil change appointments tomorrow, I hung up and wanted to scream.

HOW do they not know that I bought my car at the freaking dealership?! They should have that in the record, along with my phone, email, address, etc.

Apparently they don't. And apparently, I need service on my car that I JUST bought.

This will be interesting.